PENGARUH BUDAYA ORGANISASI DAN MOTIVASI TERHADAP KINERJA PEGAWAI FRONTLINER, (Studi pada Cabang Bank Kalsel yang berada di Wilayah Banjarmasin)

Rina Armiaty, Zakhyadi Ariffin

Abstract


The  purpose  of  this  study  is  to  investigate  and  analyze  the  infl uence  of organizational culture on employee performance and motivation of employees especially  front-liner.  The  unit  of  analysis  in  this  study  is  the  front-liner employees  in  branch  offi ce  environments  Banjarmasin  South  Kalimantan region. Respondents used at this research as 58 employees, by census sampling technique. Measurement variables using Likert scale, and use analysis multiple linear regression with SPSS.

The results show organizational culture variables positive and signifi cant effect on the performance of employees, also with motivational variables positive and signifi cant effect on employee performance. Cultural and motivational variables together (simultaneously), signifi cant positive effect on employee performance front-liner.  Based  on  these  results,  the  implications  for  the  Bank  of  South Kalimantan is that in supporting organizational culture and motivation also need to pay attention to and improve the quality of potential employees front-liner for example by providing the opportunity to continue the education (like education for services excellent care, education and personality development) and engage in training (like training on banking products, training on risk management, especially with regard to transaction services and risk transaction), so that it can improve employee performance front-liner.

Keywords: Organizational culture, motivation, performance, employee frontliner, multiple regression analysis.


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DOI: http://dx.doi.org/10.20527/jwm.v2i2.29

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Jurnal Wawasan Manajemen by Magister Manajemen Fakultas Ekonomi dan Bisnis Universitas Lambung Mangkurat is licensed under a Creative Commons Attribution 4.0 International License. Based on a work at jwm.ulm.ac.id.