PENGARUH VARIABEL DEMOGRAFI DAN KEPUASAN KERJA TERHADAP ORGANIZATIONAL CITIZENSHIP BEHAVIOR (OCB) TENAGA MEDIS DAN PARAMEDIS STUDI PADA RUMAH SAKIT IBU DAN ANAK (RSIA) MUTIARA BUNDA
DOI:
https://doi.org/10.20527/jwmthemanagementinsightjournal.v2i3.165Keywords:
Demographic variables, job satisfaction, Organizational Citizenship Behavior (OCB), medical and paramedical personnel, multiple regression analysisAbstract
Organizational Citizenship Behavior (OCB) is an attitude that is essential for the medical personnel so that the quality of care for patients is always awake, and loyalty to the organization can be improved. This study aims to investigate the influence of demographic variables and job satisfaction either partially or simultaneously on Organizational Citizenship Behavior (OCB) in medical and paramedical personnel in RSIA Mother of Pearl, which was tested using multiple regression analysis.
The results of the study at 43 medical personnel revealed that demographic variables partially positive and significant effect on OCB, whereas job satisfaction is partially positive and significant effect on OCB. Demographic variables and job satisfaction have positive and significant effect on OCB. Based on these results, implications for the management of the hospital is that the demographics and job satisfaction should be considered in order to encourage OCB behaviors among medical and paramedical personnel, so that the satisfaction and comfort of the patient as well as the smooth operation of the hospital can be improved.
Downloads
References
Abdi, H., et al. 2012. The Relationship between Organizational Citizenship Behavior and
Job
Burnout in the Faculty Member of Physical Education. Advances in Environmental
Biology. Vol. 6 No. 5. Hal. 1858- 1861.
Al-Aameri, A. S. 2000. Job Satisfaction and Organizational Commitment for Nurses.
Saudi Medical Journal. Vol. 21. No. 6. hal. 531- 535.
Al- Dubai, S. A. R., Rampal, K. G. 2011. Factors Affecting Job Satisfaction among Doctors in Sana’a City Yemen. World Journal of Medical Sciences. Vol. 6. No. 3. Hal. 146-
Al- Hussami, M. 2008. A Study of Nurse’s Job Satisfaction: The Relationship to Organizational Commitment, Perceived Organizational Support, Transactional Leadership, Transformational Leadership, and Level of Education. European Journal of Scientific Research. Vol. 22. No. 2. Hal. 286- 295.
Aslam, R. 2012. Investigating the Relationship of OCB with Job Satisfaction, Organizational
Commitment, and Turnover Intentions (A Case Study on Teaching Staff of University of the Punjab). International Journal of Economics and Management Sciences. Vol.1. No. 9. hal. 90- 100.
Baumann, A., et al. 2001. Commitment and Care: the Benefits of a Healthy Workplace for Nurses, Their Patients, and the System: A Policy Synthesis. Canadian Health Services Research Foundation. Ontario. Kanada.
Bahalkani, H. A. et al. 2011. Job Satisfaction in Nurses Working in Tertiary Level Health Care Settings of Islamabad Pakistan. Journal of Ayub Medical Collage Abbottabad. Vol 23. No. 3. Hal. 130- 133.
Blakely, G.L., Andrews, M. C., Fuller, J. 2003. Are Chameleons Good Citizens? A Longitudinal Study of the Relationship between Self- Monitoring and Organizational Citizenship Behavior. Journal of Business and Psychology. Vol. 18. No. 2. Hal. 131-
Bolino, M. C., Turnley, W. H. 2005. The Personal Cost of Citizenship Behavior: The Relationship between Individual Initiative and Role Overload, Job Stress, and WorkFamily Conflict. Journal of Applied Psychology. Vol. 90. No. 4. Hal. 740- 748.
Budiar. Swasto, B., Thoyib, A., Sukoharsono, E. G., 2004. Pengaruh Variabel Demografi, Kompensasi, dan Lingkungan Kerja terhadap Motivasi, Kepuasan Kerja, dan Komitmen Organisasi (Studi pada Industri Rokok Kretek di Propinsi Jawa Timur). Jurnal Aplikasi Manajemen. Vol. 2. No. 2. hal. 239- 260.
Cardona, P., Lawrence, B. S., Bentler, P. M. 2003. The Influence of Social and Work
Exchange Relationship on Organizational Citizenship Behavior. Working Paper No.
IESE Business School University of Navarra. Spanyol.
Carroll, G. R., Khessina, O. M. 2006. “Organizational and Corporate Demography” dalam Handbook of Sociology and Social Research, Handbook of Population. Edited by Poston, D. L., and Micklin, M. Springer Science + Business Media. New York. Amerika Serikat. [Tanggal akses: 15 April 2013].
Chou, S. Y., Pearson, J. 2011. A Demographic Study of Information Technology Professionals’ Organizational Citizenship Behavior. Journal of Management Research. Vol. 3. No. 2.
Cohen, A., Keren, D. 2008. Individual Values and Social Exchange Variables Examining Their Relationship to and Mutual Effect on In- Role Performance and Organizational Citizenship Behavior. Group and Organization Management. Vol. 33. No. 4. Hal.
- 452.
Cohen, A., Avrahami, A. 2006. The Relationship between Individualism, Collectivism, the Perception of Justice, Demographic Characteristic, and Organizational Citizenship Behavior. The Service Industries Journal. Vol. 26. No. 8. Hal. 889- 901.
Dalal, R. S. 2005. A Meta-Analysis of the Relationship between Organizational Citizenship Behavior and Counterproductive Work Behavior. Journal of Applied Psychology. Vol. 90. No. 6. Hal. 1241- 1255.
Dargahi, H., Alirazie, S., Shaham, G. 2012. Organizational Citizenship Behavior among
Iranian Nurses. Iranian Journal of Public Health. Vol. 41. No. 5. Hal. 85- 90.
Davoudi, S. M. M. 2012. A Comprehensive Study of Organizational Citizenship Behavior (OCB): Introducing the Term, Clarifying Its Consequences, and Identif ying Its Antecedents. Arth Prabhand: A Journal of Economics and Management. Vol. 1. No.
Hal. 73- 85.
DeLange, A. H., et al. 2006. Age as a Factor in the Relation between Work and Mental Health: Results from the Longitudinal TAS Study. Occupational Health Psychology: European Perspectives on Research, Education, and Practice. Vol 1.
Demirer, H., et al. 2008. The Role of Organizational Commitment and Member’s Characteristic on Organizational Citizenship in Geographically Dispersed Organizations. Hal. 107- 120.
Dickinson, L. 2009. An Examination of the Factors Affecting Organizational Citizenship
Behavior. Tesis. University of Tennessee at Chattanooga. Amerika Serikat.
Dipaola, M., Tschannen- Moran, M. 2001. Organizational Citizenship Behavior in Schools and Its Relationship to School Climate. Journal of School Leadership. Vol. 11. Hal.
- 443.
Edgar, F., Geare, A., 2004. Employee Demographic in Human Resource Management Research. Research and Practice in Human Resource Management. Vol. 12. No.1. Hal. 61- 91.
Farzianpour, F., et al. 2011. Organizational Citizenship Behavior (OCB) among the Managers of Teaching Hospitals. American Journal of Economics and Business Administration. Vol. 3. No. 3. Hal. 534- 542.
Foote, D. A., Tang, T. L. P. 2008. Job Satisfaction and Organizational Citizenship Behavior (OCB) Does Team Commitment Make a Difference in Self- Directed Teams. Journal of Management Decision. Vol. 46. No. 6. Hal. 933- 947.
Gelsema, T., Maes, S., Akerboom, S. 2007. Determinants of Job Stress in the Nursing Profession: A Review. Western Journal of Nursing Research. Hal. 13- 29. https:// openaccess.leidenuniv.nl/bitsream/handle/1887/1208 /02.pdf [Tanggal akses: 14 Mei
.
Gao, J. H. 2011. Organizational Citizenship Behavior in the Macao Service Sector: The Role of Chinese Values, Leadership Support, and Perceived Organizational Support. Journal of Macao Polytechnic Intitute. Hal. 53- 64.
Ghozali, I. 2011. Aplikasi Analisis Multivariate dengan Program IBM SPSS 19 Edisi 5.
Badan Penerbit Universitas Diponegoro. Semarang.
Gomes, D. R. 2009. Organizational Change and Job Satisfaction: the Mediating Role of Organizational Commitment. Exedra Journal Comunicacao e Ciencias Empresariais. Vol. 1. Hal. 177- 196.
Gountas, S., Gountas, J. 2010. Exploring the Emotional and Interactions on Nurses’ Job Satisfaction Co- Worker Support and Customer Orientation. ANZMAC Annual Conference’s Paper. New Zealand.
Hafidz, S. W. M., Hoesni, S. M., Fatimah, O. 2012. The Relationship between Organizational Citizenship Behavior and Counterproductive Work Behavior. Asian Social Science. Vol. 8. No. 9. Hal. 32- 37.
Hampton, G. M., Peterson, R. T. 2012. Job Satisfaction of Certified Nurse Midwives: An
Examination. Administrative Issue Journal: Education, Practice, and Research. Vol.
No. 2. Hal. 112- 126.
Handoko, T. H. 2008. Manajemen Personalia & Sumberdaya Manusia. BPFE- Yogyakarta.
Yogyakarta.
Hasanbasri, D. M. 2007. Hubungan Kepuasan Kerja dan Komitmen Organisasi dengan Organizational Citizenship Behavior (OCB) di Politeknik Kesehatan Banjarmasin. Working Paper Series No. 2.
Heidari, M. et al. 2012. Investigating the Relationship between Perceptions of Organizational Justice and Organizational Citizenship Behavior among Teachers of Abadeh. World Applied Sciences Journal. Vol. 18. No. 1. Hal. 113- 122.
Hellriegel, D., Slocum, J. W. Jr. 2004. Organizational Behavior 10e. Thomson SouthWestern.
Kanada.
Herlambang, S., Murwani, A. 2012. Cara Mudah Memahami Manajemen Kesehatan dan
Rumah Sakit. Gosyen Publishing. Yogyakarta.
Intraprasong, B., et al. 2012. Job Satisfaction and Organizational Citizenship Behavior of Personnel at One University Hospital in Thailand. Journal of Medical Association Thailand. Vol. 95. No. 6. Hal. 102- 108.Ivancevich, J. M., Matteson, M. T. 2002. Organizational Behavior and Management International Edition. McGraw- Hill Irwin. New York. Amerika Serikat.
Correlates, and Consequences of Organizational Commitment. Psychological Bulletin.
Vol. 108. No. 2. Hal. 171- 194.
Mehboob, F., Bhutto, N. A. 2012. Job Satisfaction as a Predictor of Organizational Citizenship Behavior, A Study of Faculty Members at Business Institutes. Interdisciplinary Journal of Contemporary Research in Business. Vol. 3. No. 9. Hal.
- 1456.
Mishra, S. K., Mishra, B., Kumar, P. 2010. Traditional Attitudinal Variables Matters for Organizational Citizenship Behavior among Middle Level Managers. Journal of the Indian Academy of Applied Psychology. Vol. 36. No. 2. Hal. 255- 261.
Mohammad, J., Zakaria, S. 2010. Organizational Citizenship Behavior and Commitment: Do Age and Tenure Make Any Difference?. Business Management Quarterly Review. Vol. 1. No. 3. Hal. 28- 49.
Moorman, R. H., Harland, L. K. 2002. Temporary Employees As a Good Citizens: Factors Influencing Their OCB Performance. Journal of Business and Psychology. Vol. 17. No. 2. Hal. 171- 187.
Moorman, R. H., Blakely, G. L. 1995. Individualism- Collectivism as an Individual Difference Predictor of Organizational Citizenship Behavior. Journal of Organizational Behavior. Vol. 16. Hal. 127- 142.
Moorman, R. H., Niehoff, B. P. Organ, D. W. 1993. Treating Employees Fairly and Organizational Citizenship Behavior: Sorting the Effects of Job Satisfaction, Organizational Commitment, and Procedural Justice. Social Justice Research Journal.
Mozafari, M. M., Asli, M. N., Bejestani, N. G. 2012. The Relationship between Seasonal Employee’e Job Satisfaction and Organizational Citizenship Behavior. African Journal of Business Management. Vol. 6. Hal. 6234- 6242.
Nezakati, H., et al. 2010. Fostering Organizational Citizenship Behavior (OCB) through Human Resources Empowerment (HRE). Research Paper. Islamic Azad University. Tehran. Iran.
Nimran, U. 2011. Relationship between Individual Characteristics of Employees and Organizational Climate with Organizational Citizenship Behavior (OCB). Journal of Basic and Applied Scientific Research. Vol. 1. No. 11. Hal. 2310- 2313.
Noor, A. 2009. Examining Organizational Citizenship Behavior as the Outcome of Organizational Commitment: A Study of Universities Teachers of Pakistan. Proceedings 2nd CBRC, Lahore, Pakistan.
Oghojafor, B. A., Adebakin, M. A. 2012. Assessment of Job Design and Job Satisfaction among Doctors dan Nurses in Lagos Nigeria Hospitals. African Journal of Business and Management. Vol. 6. No. 48. Hal. 11702- 11706.
Organ, D. W., Konovsky, M. 1989. Cognitive Versus Affective Determinants of
Organizational Citizenship Behavior. Journal of Applied Psychology. Vol. 74. No.
Hal. 157- 164.
Organ, D. W. 1990. The Motivational Basis of Organizational Citizenship Behavior.
Research in Organizational Behavior. Vol. 12. Hal. 43- 72.
Panahi, B. 2011. The Survey Up Effect of Job Satisfaction on Organizational Citizenship Behavior of Employees in Public Banks. International Journal of Academics Research in Accounting, Finance, and Management Sciences. Vol. 1. No. 2. Hal. 8-15.
Pollard, A.H., Yusuf, F., Pollard, G.N. 1984. Teknik Demografi. Edisi Pertama. Bina
Aksara. Jakarta.
Porter, L. W., et al. 1974. Organizational Commitment, Job Satisfaction, and Turnover among Psychiatric Technicians. Journal of Applied Psychology. Vol. 59. No. 5. Hal.
-609.
Qamar, N. 2012. Job Satisfaction and Organizational Commitment as Antecedents of Organizational Citizenship Behavior (OCB). Interdisciplinary Journal of Contemporary Research in Business. Vol. 4. No. 7. Hal. 103- 122.
Robbins, S. P. 2002. Prinsip- prinsip Perilaku Organisasi Edisi Kelima. Erlangga. Jakarta. Saepung, W., Sukirno. Siengthai, S. 2011. The Relationship between Job Satisfaction
and Organizational Citizenship Behavior in the Retail Industry in Indonesia. World
Review of Business Research. Vol. 1. No. 3. Hal. 162- 178.
Sembiring, R. K. 1985. Demografi. Fakultas Pasca Sarjana IKIP Jakarta bekerjasama dengan BKKBN. Jakarta.
Shokron, H., Naami, A. 2009. The Relationship of Job Satisfaction with Organizational Citizenship Behavior and Job Performance in Ahvaz Factory Workers. Journal of Education and Psychology. Vol. 3. No. 2. Hal. 39- 52.
Siagian, S. P. 2011. Manajemen Sumberdaya Manusia. Bumi Aksara. Jakarta.
Siew, P. L., Chitpakdee, B., Chontawan, R. 2011. Factors Predicting Organizational Commitment among Nurses in State Hospitals, Malaysia. The International Medical Journal Malaysia. Vol. 10. No. 2. Hal. 21- 27.
Downloads
Published
Issue
Section
License
Copyright (c) 2022 JWM (JURNAL WAWASAN MANAJEMEN)
This work is licensed under a Creative Commons Attribution 4.0 International License.
