Budaya Kerja dan Motivasi pada Kinerja: Kepuasan Kerja sebagai Mediasi
DOI:
https://doi.org/10.20527/jwm.v14i2.419Keywords:
Work Culture, Motivation, Job Satisfaction, Performance, OfficersAbstract
The purpose of this study is to analyze the influence of work culture and motivation on employee performance with job satisfaction as a mediating variable among employees of PT Bank Bengkulu. The data used in this study are primary data obtained through questionnaires distributed to PT Bank Bengkulu employees via an online survey. The research sample consisted of 274 respondents. The data analysis method used includes descriptive analysis and Partial Least Squares (PLS) analysis. The study reveals that work culture, motivation, and job satisfaction each have a significant positive effect on employee performance. A supportive work culture and strong motivation not only enhance performance directly but also improve job satisfaction, which in turn leads to better work outcomes. Furthermore, job satisfaction serves as a key mediating variable, strengthening the impact of both work culture and motivation on performance. This highlights job satisfaction as a central factor in linking organizational environment and individual drive to overall employee performance.
Downloads
References
Abdillah, W., & Hartono, J. (2015). Partial Least Square (PLS): alternatif structural equation modeling (SEM) dalam penelitian bisnis. Yogyakarta: Penerbit Andi, 22, 103-150.
Aggarwal, S., & Singh, P.A.K. (2022). Mediating role of psychological capital between dimensions of organisational culture and employee performance: A study of select organisations. Rama nujan International Journal of Business and Research 7 (1), 82 92. https://doi.org/10.51245/rijbr.v7i1.2022.589.
Ali, A., Bin, L. Z., Piang, H. J., & Ali, Z. (2016). The Impact of Motivation on the Employee Performance and Job Satisfaction in IT Park (Software House) Sector of Peshawar, Pakistan. International Journal of Academic Research in Business and Social Sciences, 6(9). https://doi.org/10.6007/ijarbss/v6-i9/2311
Altındağ, E., & Kösedağı, Y. (2015). The Relationship Between Emotional Intelligence of Managers, Innovative Corporate Culture and Employee Performance. Procedia - Social and Behavioral Sciences, 210, 270–282. https://doi.org/10.1016/j.sbspro.2015.11.367
An, Y., & Kang, J. (2016). Relationship between Organizational Culture and Workplace Bullying among Korean Nurses. Asian Nursing Research, 10(3), 234–239. https://doi.org/10.1016/j.anr.2016.06.004
Arifin, M. (2018). Pengaruh Kepuasan Kerja terhadap Kinerja Karyawan Bank. Jurnal Manajemen dan Bisnis, 6(1), 33–45. Agustian, D., Susanti, E., & Hendrawan, D. (2023). The impact of motivation on employee performance in the digital era. Journal of Human Resource Development, 12(2), 101–113.
Agustian, K., Pohan, A., Zen, A., Wiwin, M., & Malik, A. J. (2023). Human Resource Management Strategies in Achieving Competitive Advantage in Business Administration. Journal of Contemporary Administration and Management (ADMAN), 1(2), 108–117
Al-Musadieq, M., Nurjannah, N., Raharjo, K., Solimun, S., & Fernandes, A. A. R. (2018). The mediating effect of work motivation on the influence of job design and organizational culture against HR performance. Journal of Management Development, 37(6), 452–469. https://doi.org/10.1108/JMD-07-2017-0239
Arghajata, A. (2024). Human resources as a strategic asset in organizational competitiveness. International Journal of Management Studies, 15(1), 45–57.
Arghajata. (2024). Human Resources (HR) as a Strategic Asset for Companies. Arghajata Insight. November 21)
Burke, L. N., & Holmes, Y. (2023). The Role of Human Resources Management in Sustainable Competitive Advantage. International Journal of Applied Research in Business and Management, 4(2), 1–17.
Burke, R., & Holmes, S. (2023). Managing people in turbulent times: Human capital and organizational resilience. Human Resource Management Review, 33(1), 100876.
Dariansyah, D., Noviariany, N., & Syahid, S. (2020). Pengaruh Disiplin Kerja Terhadap Kinerja Pegawai pada Dinas Komunikasi dan Informatika (Diskominfo) Kabupaten Purwakarta. Jurnal Sosio E-Kons, 12(02), 195- 205.
Dhurup, M., Surujlal, J., & Kabongo, D. M. (2016). Finding Synergic Relationships in Teamwork, Organizational Commitment and Job Satisfaction: A Case Study of a Construction Organization in a Developing Country. Procedia Economics and Finance, 35, 485–492. https://doi.org/10.1016/s2212-5671(16)00060-5
Ghani, N. M. A., Yunus, N. S. N. M., & Bahry, N. S. (2016). Leader’s Personality Traits and Employees Job Performance in Public Sector, Putrajaya. Procedia Economics and Finance, 37, 46–51. https://doi.org/10.1016/s2212-5671(16)30091-0
Ghozali, I. (2013). Aplikasi Analisis Multivariate dengan Program IBM SPSS 21 Update PLS Regresi. Semarang: Badan Penerbit-Undip.
Hair, Joseph. F, Black, Wiliam C. Babin, Barry J, & Anderson, Rolph E., (2021). “multevariate Data Analysis,” 7th ed, pearson Prentice Hall.
Harwiki, W. (2016). The Impact of Servant Leadership on Organization Culture, Organizational Commitment, Organizational Citizenship Behaviour (OCB) and Employee Performance in Women Cooperatives. Procedia - Social and Behavioral Sciences, 219, 283–290. https://doi.org/10.1016/j.sbspro.2016.04.032
Herzberg, F. (1966). Work and the nature of man. Cleveland: World Publishing Company.
Inuwa, M. (2016). Job satisfaction and employee performance: An empirical approach. The Millennium University Journal, 1(1), 90–103.
Luthans, F. (2011). Organizational behavior: An evidence-based approach (12th ed.). McGraw-Hill.
Mangi, R. A., Soomro, H. J., Ghumro, I. A., Abidi, A. R., & Jalbani, A. A. (2015). Motivation and satisfaction of employees in the workplace. International Journal of Research in Commerce, IT & Management, 5(6), 57–61.
Munawwarah, M., & Chaerudin, C. (2024). The Influence of Organizational Culture and Motivation on Performance Through Job Satisfaction as an Intervening Variable at PT. Idea Creation Warehouse. Indonesian Journal of Business Analytics, 4(1), 261–278.
Putri, M. A., & Wibowo, S. (2020). Pengaruh budaya organisasi terhadap kepuasan kerja dan kinerja karyawan. Jurnal Manajemen dan Organisasi, 11(1), 35–45. https://doi.org/10.29244/jmo.v11i1.29363
Robbins, S. P., & Judge, T. A. (2019). Organizational behavior (18th ed.). Pearson.
Sekretanti, L. R., & Dwiono, S. (2023). The Role of Human Capital in Enhancing Organizational Competitiveness: A Literature Review. Journal of Management Science (JMAS).
Sekretanti, N. P., & Dwiono, S. (2023). Work culture and employee productivity: Evidence from Indonesian enterprises. Journal of Organizational Behavior Studies, 9(3), 211–225.
Susanto, Y., Riyanto, S., & Siregar, Z. M. E. (2022). The mediating role of job satisfaction in the effect of organizational culture and work motivation on employee performance. Journal of Asian Finance, Economics and Business, 9(3), 273–281. https://doi.org/10.13106/jafeb.2022.vol9.no3.0273
Sutanto, E. M., & Gunawan, E. (2021). The impact of motivation and work environment on employee performance. International Journal of Social and Management Studies, 2(4), 75–86. https://doi.org/10.5555/ijosmas.v2i4.112
Syukri, A. M., Malik, T., Sandra, K., Mattalatta, M., Ansar, A., & Farida, U. (2024). The Role of Human Resources in Improving the Company’s Financial Performance. Atestasi: Jurnal Ilmiah Akuntansi.
Syukri, M., Rahman, A., & Prasetyo, T. (2024). Human capital and firm performance: Evidence from Southeast Asia. Journal of Asian Business and Economic Studies, 31(2), 142–156.
Xiao, F., Shaik, J. M., & Xiao, F. (2024). The Role of Human Resources in Gaining Competitive Advantage. Informative Journal of Management Sciences (IJMS), 3(3).
Xiao, Y., Chen, L., & Wang, J. (2024). Work culture, job satisfaction, and employee performance: A mediation analysis. International Journal of Human Resource Management, 35(4), 678–695.
Downloads
Published
Issue
Section
License
Copyright (c) 2026 Mebryando Gutama, Slamet Widodo

This work is licensed under a Creative Commons Attribution 4.0 International License.
